Sachindex takes every complaint seriously. If you believe we have published inaccurate, misleading, or otherwise problematic content, please contact our complaints team at complaints@sachindex.de. We treat each submission confidentially and aim to resolve the issue as quickly and fairly as possible.
Who is responsible for handling complaints?
Complaints are overseen by Chefredaktör Daniel Winter, who is responsible for editorial standards and publication decisions. Sachindex Media Ltd., registered in Gibraltar (company number C 92009, Malta Business Registry), owns and operates the site. Christina Jung, head of fact-checking, handles complaints involving factual accuracy. The relevant desk editor reviews each case against our published standards.
Daniel Winter sets editorial policy and makes final decisions on corrections and responses. Sandra Brandt (Redaktionschef) manages daily newsroom workflows and may be involved in complaints about general coverage. Matthias Thomas (Politikredaktör) reviews political-content complaints, while Julia Richter (Wirtschaftreporter) handles economic reporting. Christian Schmid (Kultur- och samhällsredaktör) oversees cultural and society pieces. Every complaint is logged and assigned to the appropriate person.
How do I submit a complaint?
Submit a complaint by email to complaints@sachindex.de with the subject line “Complaint”. Include the article URL or title, a clear explanation of your concern, and your contact information. You may also use the contact form on our /about-us/contact/ page, but email provides a direct, auditable record.
Please be specific: identify the exact passages you believe are inaccurate or unfair, and explain why. Include any supporting evidence such as documents or links to original sources. We do not accept anonymous complaints unless they involve serious ethical breaches (e.g., threats to safety). We will acknowledge receipt within two business days.
What happens after I submit a complaint?
We acknowledge receipt within two business days and assign the complaint to the relevant editor. The editor reviews the issue against our editorial standards and fact-checking policies, and may contact you for additional information. We aim to issue a substantive response within ten business days.
The review includes checking sources, verifying facts, consulting the reporter, and examining the editorial process. If an error is found, we correct it promptly and publish a correction note in accordance with our /corrections-policy/. If we determine the content is accurate, we explain our reasoning. Complaints and their outcomes are recorded for quality assurance.
What if I am not satisfied with the response?
If you are not satisfied, you may escalate the complaint to Chefredaktör Daniel Winter at anders.lindqvist@sachindex.de. He will conduct a final review and issue a binding decision. We will inform you of the outcome within ten business days of escalation.
Daniel Winter oversees all editorial standards and publication decisions. His final determination may include a correction, a clarification, or an explanation upholding the original content. We also encourage you to review our /editorial-policy/ and /about-us/privacy-policy/ for context. If the complaint involves a factual error, the /corrections-policy/ details how corrections are managed.
Our commitments
- We acknowledge every complaint within two business days.
- We investigate each complaint thoroughly, impartially, and in line with our editorial standards.
- We correct errors promptly and transparently, and publish a correction note when warranted.
- We protect the confidentiality of complainants and do not share their identity without consent.
- We maintain independence from commercial interests in complaint handling; advertising or sponsorship relationships never influence our decisions.